Policies:
Booking Appointments:
We offer complementary consultations for all our treatments however, we do require a valid credit card number to book an appointment. Please note your credit card will no be charged at time of booking. We please ask that new and existing clients please review our cancellation and rescheduling policies.
New clients receiving treatments such as facials, dermaplaning, chemical peels, and/or Microneedling must present valid photo ID and be of legal age (18 years old).
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Underage clients must have their parent or legal guardian present for their consultation in which they will also sign their treatment consent form.
We do not provide services for children under the age of 16 years old.
Cancellation & Re-Scheduling Policy:
Appointments are in high demand; your appointment time is reserved just for you. A late cancellation, late rescheduling or missed appointment/"no-show" leaves a gap in our service provider's schedule that could have been filled by another client.
As such we require at least 48-hours' notice prior to the scheduled appointment to reschedule or cancel all appointments. Clients who provide less than 48-hours’ notice to cancel, reschedule or miss/"no-show" their appointment, will be charged a fee of $52.50 to their credit card on file.
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If you need to cancel or reschedule your appointment, please call us at 780.293.8110 between regular business hours. If necessary, you may leave a detailed voicemail message, we will return your call as soon as possible.
Missed Appointments & No-Shows:
A Missed Appointment or "No-Show" occurs when a client fails to provide any notice to cancel or reschedule their appointment and subsequently does not attend. In the event of a Missed Appointment or "No-Show" it will result in your credit card being charged a No-Show Fee of $52.50.
Arrival & Late Arrival:
Please arrive to your appointment 5 minutes before your allotted appointment time with you client consultation form already completed.
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A Missed Appointment or "No-Show" occurs when a client fails to provide any notice to cancel or reschedule their appointment and subsequently does not attend. In the event of a Missed Appointment or "No-Show" it will result in your credit card being charged a No-Show Fee of $52.50.
Refunds & Returns:
We do not offer refunds or returns on any services/treatments, products sold, or appointment deposits.
Waiting Room, Guests, and Children:
We do not permit clients to have guests or children wait in our clinic while services are being performed. Our clinic provides a variety of relaxation and medical aesthetic services which require a quiet and safe environment. As per our insurance policy we do not allow guests or children to wait in our clinic while services are being performed. The safety of our guests and staff is our number one priority.